Privacy Policy

TORGO ZAGVAR LLC, Ulaanbaatar, Mongolia. Last updated 12 November 2026.

This policy explains what information TORGO ZAGVAR LLC ("TORGO", "we") collects through this website (torgo.mn) and when you message TORGO (@torgo.official) or Torgo Models (@torgomodels) on Instagram or Facebook Messenger, and how we use it.

This website

This website is for information only. It has no account sign-up, contact forms, advertising trackers or analytics, and it does not set cookies. Our hosting provider, Cloudflare, processes standard technical data such as your IP address and browser type to deliver the pages and protect the site from abuse.

Messages on Instagram and Messenger

When you send us a message, an automated assistant may reply to answer common questions, such as prices, opening hours, location and delivery. Our staff can see the conversation and take over at any time. We collect:

• The messages you send us and our replies.
• The ID that Instagram or Messenger assigns to you for our page. We do not receive your password, and we do not ask for ID numbers or card details in chat.
• Any details you choose to share, such as a phone number or delivery address.

How we use it

• To answer your message and keep track of the conversation so replies make sense.
• To pass your request to a staff member when a person needs to help you.
• To process orders and deliveries you ask for.

We do not sell your information or use it for advertising.

Who processes it

• Meta Platforms (Instagram and Messenger), which delivers the messages.
• Anthropic, which provides the AI model that writes the automated replies.
• Cloudflare, which hosts this website and the assistant, and stores the conversation history.

How long we keep it

The assistant keeps the most recent part of each conversation so it can follow the chat, and starts afresh after a week without messages. Our team also keeps a copy of the assistant's replies, and the messages they answer, for up to 90 days to check and improve its answers. Messages also remain in our Instagram and Facebook inboxes.

Your choices and data deletion

You can ask to talk to a person at any time. To have your conversation data deleted, send us a message on Instagram or Messenger saying "Delete my data", or email hello@torgo.mn and tell us your Instagram or Facebook name. We will delete the assistant's stored copy of your conversation within 30 days and confirm when it's done. Messages in our Instagram and Facebook inboxes can be deleted from those apps.

Changes

We may update this policy. The date at the top shows when it last changed.

Contact

TORGO ZAGVAR LLC
Building D, Golomt Town, Baruun 4 Zam, Enkhtaivan Avenue, 5th Khoroo, Sukhbaatar District, Ulaanbaatar, Mongolia
Email: hello@torgo.mn
Phone: +976 11 324957